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Last updated: 26 February 2026 Welcome to BoroPantry (“we”, “us”, “our”). By using our website and placing an order, you agree to these Terms of Service. 1) Who We Are BoroPantry is an online store serving customers in the United Kingdom (UK Mainland only). Contact: boropantry@gmail.com 2) Products & Information We aim to display accurate product descriptions, images, and information. However, product packaging, ingredients, and specifications may change from time to time. Always check the product label/packaging on arrival for the most up-to-date information, especially if you have allergies or dietary requirements. 3) Prices & VAT All prices are displayed inclusive of VAT unless stated otherwise. We may update prices, promotions, or product availability at any time. 4) Orders An order is only confirmed once you receive an order confirmation email. We reserve the right to refuse or cancel an order in cases such as suspected fraud, pricing errors, stock availability issues, or delivery restrictions. 5) Shipping & Delivery Delivery area: UK Mainland only Shipping cost: Free standard delivery on all orders Processing time: typically 1–3 business days Delivery estimate: typically 5–7 business days after dispatch Tracking: provided once dispatched Delivery times are estimates and may vary due to peak periods or carrier delays. 6) Address Accuracy Please ensure your shipping address details are correct and complete before placing an order. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information provided at checkout. 7) Returns & Refunds Our Returns & Refund Policy forms part of these Terms. In summary: Return requests: within 30 days of delivery Opened food/hygiene items: not returnable unless faulty/damaged/incorrect Refunds: processed within 3–5 business days after we receive and inspect the return Please see the full Returns & Refund Policy page for details. 8) Damaged or Incorrect Items If an item arrives damaged, incorrect, or missing, please contact us as soon as possible and include clear photos of the packaging and items so we can help quickly. 9) Intellectual Property All content on this website (including text, product listings, and design elements) is owned by or licensed to BoroPantry and may not be used without permission. 10) Limitation of Liability To the maximum extent permitted by law, BoroPantry will not be liable for indirect or consequential losses. Nothing in these Terms limits your statutory rights as a consumer in the UK. 11) Changes to These Terms We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. 12) Contact For any questions about these Terms, email: boropantry@gmail.com

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