PRIVACY POLICY

Last updated: 26 February 2026

BoroPantry (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have when you use our website, place an order, or contact us.

1) Who This Policy Applies To

This policy applies to visitors of our website and customers who purchase from BoroPantry, as well as anyone who contacts us by email.

2) Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

  • Contact information: name, email address
  • Order and delivery information: delivery address, items purchased, order history, order notes
  • Payment information: payment status and limited payment identifiers from our payment providers (we do not store full card details)
  • Customer support information: messages you send us, and any information you choose to include in your emails
  • Technical information: IP address, device type, browser type, language settings, and information about how you use the site
  • Cookie and consent data: your cookie preferences and consent choices where applicable

3) How We Use Your Information

We use personal information for the following purposes:

  • Order processing and fulfilment: to confirm orders, process payments, dispatch orders, and provide delivery updates and tracking
  • Customer support: to respond to enquiries and resolve issues such as damaged, incorrect, or missing items
  • Service improvement: to understand how our store is used and improve functionality, product presentation, and customer experience
  • Marketing communications (optional): to send newsletters or promotional emails when you opt in (you can unsubscribe at any time)
  • Security and fraud prevention: to protect our store, customers, and transactions from fraud or misuse
  • Legal and compliance: to comply with legal obligations and enforce our policies

4) Cookies, Analytics & Advertising

We use cookies and similar technologies (such as pixels and local storage) to operate our website and improve performance.

Cookies may be used for:

  • Necessary functions: enabling core site features such as cart and checkout
  • Preferences: remembering settings where available
  • Analytics: measuring site usage and performance to improve our store
  • Marketing: helping us understand the effectiveness of advertising and delivering relevant promotions where enabled

You can manage your cookie preferences at any time using the cookie banner and settings available on our website. Disabling certain cookies may affect site functionality.

5) Legal Bases for Processing (UK)

Where applicable under UK privacy law, we process personal information based on one or more of the following legal bases:

  • Contract: when we need your information to process and deliver your order
  • Legitimate interests: to operate and improve our business, provide customer support, and keep our store secure (balanced against your rights)
  • Consent: where you choose to accept optional cookies or sign up for marketing communications
  • Legal obligation: where we must comply with legal requirements

6) How We Share Your Information

We share personal information only when necessary to run our store and provide our services. This may include sharing with:

  • Payment providers to process payments securely
  • Delivery and logistics partners to deliver your order and provide tracking updates
  • Shopify (our ecommerce platform) and apps we use to operate our store
  • Service providers who support store operations (for example analytics or email services), acting on our instructions

We do not sell your personal information.

7) International Transfers

Some of our service providers (including platform and app providers) may process data outside the UK. Where this happens, we take steps designed to ensure an appropriate level of protection, such as contractual safeguards and other measures recognised under applicable law.

8) Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, including:

  • providing services and customer support
  • maintaining business records
  • complying with legal, tax, and accounting requirements
  • resolving disputes and enforcing our policies

9) Security

We use reasonable administrative, technical, and organisational safeguards to protect your information. No system is completely secure, but we work to protect your data against unauthorised access, alteration, disclosure, or destruction.

10) Your Rights & Choices

Depending on your location and applicable law, you may have rights to:

  • request access to the personal information we hold about you
  • request correction of inaccurate or incomplete information
  • request deletion in certain circumstances
  • object to or request restriction of processing in certain circumstances
  • withdraw consent where processing is based on consent (such as marketing emails or optional cookies)

Marketing emails: You can unsubscribe at any time using the unsubscribe link in our emails.

Cookie preferences: You can manage your cookie choices using the cookie banner/settings on our website.

11) Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date above.

13) Contact

If you have questions or requests regarding this Privacy Policy, please contact us at:
boropantry@gmail.com